Online Returns Policy

Order Cancellations
Order cancellations must be made in writing. Please quote your order number and you must contact us within 7 working days after receiving your order. To cancel an order that has not been delivered, please email help@birdys-boutique.co.uk. If your order has already been sent, you will need to return the order to us first. (In accordance with the UK's Distance Selling Regulations).

Return or Exchange
If you are not completely satisfied with your purchase, please return the order to us in it's original condition within 14 days of receipt. We will issue a full refund (excluding delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable these are clearly marked. Until the order reaches us we are unable to refund or exchange any items, please consider using a reputable postage company. The cost of returning the item to us is your responsibility. Exchanges may take 7 working days or longer. Please send returns to: Birdy's Boutique, 257 High Street, Lincoln, LN2 1HX.

Faulty Items
If the item you received is faulty, please us at help@birdys-boutique.co.uk, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I've received an item I did not order / I received the wrong item
If the item you received is not what you originally ordered, please contact us at help@birdys-boutique.co.uk, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

Store Return Policy

I've changed my mind about an item I have purchased
If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 21 days, and in an unworn resalable condiditon. We will offer you an exchange or a credit note. If you do not have your original receipt, a bank statement will be sufficient. The credit note lasts one year. Please include all items that were with the item upon the sale, for example belts, brooches etc. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. Under the Sale of Goods Act 1979.

Exchange / Credit Note
We only offer an exchange or a credit note on unwanted items. This can only be issued with a receipt within 21 days of purchase. All tags must be in tact and the item must be in an unworn resalable condition. Please note a receipt is essential to complete the credit note or exchange, If you do not have your receipt, a bank statement will be sufficient.

Why do I need a receipt?
We will need a proof of purchase to confirm the date the item was purchased & the price paid for the item. We offer discounts, sales & promotions in store, so we will need to know the final price paid. We will also need to see proof of the payment method: card, cash, voucher or if the item was originally an exchange or credit note. If the receipt has been lost and you paid by credit or debit card, please note a bank statement will be sufficient, if the bank statment includes other items that were also purchased from Birdy's Boutique and so do not reflect the returned items price, we may need time to check our sales records for that particular day.

Why do I have 21 days to return any unwanted items?
We allow three weeks (21 days) for customers to return unsuitable items, offering three weekends for customers to pop back in to the store. We have a very high turnover of on-trends items, with new items arriving every single week, a 21 day returns policy allows us to re-sell items within that seasonal period. An exchange or credit note can be offered. Our credit notes last for a whole year.

I have purchased an item as a gift or received a gift and it is unsuitable
The customer returning the item to the store will need a receipt with them, regardless if they purchased the item. We can still offer an exchange or credit note on gifts, providing the receipt is present. Please see details above regarding the receipt and time frames.

Faulty Returns Policy

I have purchased an item that is faulty or has developed a fault
If you have purchased an item from Birdy's Boutique and the item is faulty or has developed a fault, please return the item with the orginal receipt or proof of purchase and with any additional items at the time of the sale, and preferably with the original tags.

What classes as a faulty item?
Please note an item is faulty if there was a fault when you purchased the item or if a fault has occured ie: holes/rips etc. An item is not classed as faulty if the following happened:
♥ Fair wear and tear (through usage & washing)
♥ Accidental damage or misuse of the item
♥ If you don’t want the item any more, for example it is the wrong size or colour
♥ If you knew the item was faulty when you bought it
♥ If you misused the item and caused a fault
♥ If you tried to repair the item or had someone else try to repair it, which damaged the item

I believe I have a faulty item, what do I do?
Please return the faulty item to us with the original till receipt and we will offer you a replacement, exchange, credit note, offer of repair or refund.
This does not affect your legal rights. Under the Sale of Goods Act 1979.
Please note if you do not have your receipt, a bank statement will be sufficient. We will need a proof of purchase to confirm the date the item was purchased & the price paid for the item. Please note this is in accordance with SOGA. (Sales of Goods Act).

Why do I need a receipt?
We will need a proof of purchase to confirm the date the item was purchased & the price paid for the item. We offer discounts, sales & promotions in store, so we will need to know the final price paid. We will also need to see proof of the payment method: card, cash, voucher or if the item was originally an exchange or credit note. If the receipt has been lost and you paid by credit or debit card, please note a bank statement will be sufficient, if the bank statment includes other items that were also purchased from Birdy's Boutique and so do not reflect the returned items price, we may need time to check our sales records for that particular day.

Please see Terms & Conditions (4.2. Return or Exchange) for more information.
If you have any other queries please email us at help@birdys-boutique.co.uk.